New Braunfels Animal Shelter & Control: Adoption Hours 2026
Use this page as a New Braunfels pet-action dashboard: adopt a dog or cat, check HSNBA hours and fees, report animal concerns, register a city pet, find a lost pet, handle a found animal, or plan a surrender appointment.
Main official shelter route: Humane Society of the New Braunfels Area, also called HSNBA, houses stray animals brought by City of New Braunfels and Comal County Animal Control divisions.
Choose What You Need
- Clickable action cards
- Official must-know notes
- Shelter and control hours
- Adoption fees and included care
- Adoption micro-steps
- Adoption policies
- Lost/found pet steps
- City pet registration
- Microchip help
- Animal Control route
- Surrender and rehome
- Feral cats and TNR
- Before you leave home
- Call scripts
- Map
- Official links
- 10 FAQs
Clickable New Braunfels Animal Help Cards
Tap the matching action. Each card gives the official route or next phone step.
Official Must-Know Notes
These are the details most searchers need before visiting or calling.
HSNBA houses strays
HSNBA contracts with the City of New Braunfels and Comal County to house stray animals brought by their Animal Control divisions.
Citizen strays and owner pets
HSNBA says it also accepts stray pets brought by citizens and, if space allows, pets whose owners can no longer care for them.
Found pet 72-hour warning
HSNBA says if you care for a found pet for 3 days, it is considered your property; bring it to HSNBA before the 72-hour window if you cannot keep it.
Adopter ID and age
Adopters should be 18 or older and have valid photo ID.
Free city pet registration
City residents with a dog or cat older than 4 months and rabies-vaccinated must register the pet. The city says there is no fee at this time.
After-hours emergencies
For animal cruelty pages, HSNBA says after-hours and emergencies should go through the local Police Department route.
New Braunfels Animal Shelter and Control Hours
Adoption/shelter hours and Animal Control office hours are different. Use the right route.
| Service | Official hours / route | Best use | Before you go |
|---|---|---|---|
| HSNBA shelter public hours | Monday-Friday, 10 a.m.-5 p.m. | Adoption, lost/found visit, microchip help, shelter questions. | Call 830-629-5287 if you are coming for one specific pet. |
| HSNBA Saturday hours | Saturday, 10 a.m.-4 p.m. | Weekend adoption or lost/found visit. | Arrive early because hours are shorter. |
| Sundays and holidays | Closed to the public | Staff still cares for the pets, but public visiting is closed. | Use online listings and wait for next public day unless it is an emergency. |
| City Animal Welfare & Rescue | Call 830-608-2183 | Animal concerns, barking dogs, unrestrained animals, injured/deceased wildlife, welfare concerns. | Give exact address, animal description and urgency. |
| Comal County Animal Control office | Monday-Friday, 8 a.m.-5 p.m. | County animal-control office questions. | Call 830-608-2016. |
| Comal County Animal Control officers | Monday-Saturday, 7 a.m.-6 p.m. | Field-service timing guidance outside city limits. | For found pets outside city but within Comal County, HSNBA lost/found guidance lists 830-885-4883. |
HSNBA Adoption Fees and Included Care
HSNBA says adoption fees range from $50 to $200 based on the age, size and species of the pet.
| Animal | Official fee | Fee rule | Included / ask before adopting |
|---|---|---|---|
| Puppy | $200 | Under 6 months. | Ask about vaccine schedule, spay/neuter status, training and safe first-week setup. |
| Small dog | $200 | Under 20 lbs. | Ask about temperament, leash/harness fit, children, cats and other dogs. |
| Adult dog | $120 | Over 6 months and over 20 lbs. | Ask about heartworm test, energy level, dog meet-and-greet and landlord restrictions. |
| Kitten | $100 | Under 6 months. | Ask about FVRCP/Rabies timing, litter habits, isolation room and kitten-proofing. |
| Adult cat | $50 | Over 6 months. | Ask about temperament, litter, medical notes, and slow introduction to other pets. |
Sterilization
HSNBA says all adopted animals are spayed or neutered.
Vaccines and parasite care
HSNBA lists FVRCP and Rabies for felines, DHPP and Rabies for canines, plus intestinal parasite treatment and flea medication.
Microchip
Every animal adopted through HSNBA receives a microchip.
How to Adopt From HSNBA: Micro-Steps
Follow this order to avoid wasted trips and incomplete decisions.
Open official pet listings
Check adoptable dogs, adoptable cats, and the HSNBA Petfinder profile. Screenshot the pet name or ID if shown.
Call before driving
Call 830-629-5287 or email adoption@hsnba.org if you are coming for one specific animal.
Bring photo ID
HSNBA says adopters should be 18 or older and have valid photo ID.
Handle landlord and pet checks
HSNBA may verify landlord approval, home ownership and current pets’ vaccination status. Renters should confirm written pet permission before visiting.
Bring the right supplies
For dogs, use a sturdy leash and collar, not a retractable leash. For cats, plan for litter box, litter, liners and a scoop. Bring a secure carrier for cats.
Ask the practical questions
Ask about microchip, vaccine records, heartworm test for dogs, behavior notes, feeding, first-week setup and local vet follow-up.
Adoption Policies Searchers Should Know
These policies help avoid a denied or delayed adoption.
HSNBA may verify fit
- Landlord approval if you rent.
- Home ownership through county tax records when relevant.
- Veterinary records for current pets.
- Meet-and-greet with current dog and potential new dog.
- Family members meeting the new pet before adoption.
Policies that can stop surprises
- HSNBA does not adopt animals as surprise gifts.
- HSNBA does not recommend declawing adopted cats.
- Staff can refuse an adoption when success looks unlikely.
- HSNBA will not adopt an unaltered pet to a home with an intact opposite-sex pet already living there, except special accommodations by the Executive Director.
- Puppies and kittens under 6 months are not adopted to live exclusively outdoors.
Lost or Found Pet in New Braunfels
Use the shelter, Animal Control, Petco Love Lost, microchip scan and local posts together.
If your pet is lost
- Email LostandFound@HSNBA.org with a picture, description, where the pet was last seen and when you last saw it.
- Call HSNBA at 830-629-5287.
- Check local animal services, animal control and shelters; HSNBA says an in-person trip is preferable.
- Use Petco Love Lost to create a lost listing and print/share flyers.
- Post clear photos in local lost/found Facebook, neighborhood and Nextdoor groups.
- Keep checking HSNBA’s website daily because it updates every night at midnight.
- Do not rely only on breed/color descriptions; HSNBA says only the owner can truly identify their pet.
If you found a pet
- If safe, contain the pet and keep it separate from your own animals.
- If you found the pet inside New Braunfels city limits and need Animal Control, call 830-608-2183.
- If outside city limits but within Comal County, HSNBA lost/found guidance lists 830-885-4883.
- Take the pet to any vet clinic or the shelter for a free microchip scan.
- Submit a found form to Petco Love Lost.
- Email the picture, description and found location to LostandFound@HSNBA.org.
- If you cannot keep the found pet, bring it to HSNBA before the 72-hour window has closed.
City of New Braunfels Pet Registration
This is one of the most useful city-specific details for New Braunfels pet owners.
Who needs it?
If you live inside New Braunfels city limits and have a dog or cat older than 4 months that has received a rabies vaccine, the city says registration is required by ordinance.
No fee at this time
The city says there is no fee for registration at this time, but registration is required for qualifying city pets.
What to attach
Use the city’s online registration form and attach a current rabies certificate and a picture for each pet.
Microchip Scan and Microchipping Help
Microchips and tags are the fastest path home when collars come off or a pet is brought to the shelter.
Free scan route
HSNBA says a found pet can be taken to any vet clinic or the animal shelter to be scanned for a microchip free of charge.
HSNBA microchip fee
HSNBA lists microchipping at the shelter as $20 for intact animals and $10 for animals that have been spayed or neutered.
Keep number handy
HSNBA recommends keeping the microchip number handy and contacting the shelter because it has additional owner-tracing resources.
New Braunfels Animal Control: City vs County
Use the city route inside city limits and the county route outside city limits but within Comal County.
| Route | Phone / address | Use for | What to say |
|---|---|---|---|
| City of New Braunfels Animal Welfare & Rescue | 830-608-2183 City Hall route: 550 Landa St, New Braunfels, TX 78130 | Animal cruelty, dog bites, animal shops/grooming inspections, sanitary shelter for lost/stray animals, animal licensing, veterinary medical care as needed. | “I need Animal Welfare help at [exact address] for [animal/situation].” |
| City online complaint | Animal Welfare & Rescue page | Non-emergency barking dogs, unrestrained animals, injured/deceased wildlife and animal welfare concerns. | Use the online complaint form if it is not urgent. |
| Comal County Animal Control | 830-608-2016 3005 W San Antonio Street, New Braunfels, TX 78130 | County animal-control office questions outside city limits. | “This is outside New Braunfels city limits but within Comal County.” |
| Comal County field officer hours | Monday-Saturday, 7 a.m.-6 p.m. | Planning field-service expectations. | For urgent safety concerns, use law enforcement/emergency route. |
| After-hours / emergency | Local Police Department / 911 for immediate danger | After-hours cruelty/emergency concerns or immediate human safety risk. | Say exact location, animal behavior, injuries and whether people are in danger. |
Giving Up a Pet, Surrender Fees and Rehome Steps
HSNBA asks owners to treat shelter surrender as the last resort because it must keep space for animals brought by City and County Animal Control.
| Need | Official guidance / fee | Do this first | Important note |
|---|---|---|---|
| Behavior or medical help | Contact HSNBA for suggestions and resources. | Ask about behavior help or low-cost veterinary options. | HSNBA asks owners to explore options before surrender. |
| Online rehome | Use local Facebook pages, Central Texas Pet Connect, ReHome by Adopt-a-Pet, and local postings. | Use clear photos and honest behavior/medical details. | Online rehoming may prevent shelter intake. |
| Owner surrender appointment | Email generalinfo@HSNBA.org. | Complete the Owner Surrender Form if HSNBA can accept the pet. | HSNBA says surrender is last resort and depends on space. |
| Unaltered animal surrender | $100 | Ask if space is available before arriving. | Fee offsets care costs. |
| Altered animal surrender | $50 | Bring spay/neuter proof if available. | Fee offsets care costs. |
| Litter surrender | $25 per animal deposit | Kittens/puppies usually need to be 6-8 weeks old, healthy and friendly. | Deposit may be refunded if proof the mother is spayed within 45 days. |
Feral Cats, TNR and Community Cat Help
New Braunfels searchers often need cat help that is not a normal adoption or surrender visit.
TNR focus
HSNBA works with the New Braunfels Community Cat Coalition to humanely reduce the feral cat population through Trap-Neuter-Return.
Spay/neuter resource
HSNBA has operated onsite spay/neuter support for feral cats and shelter animals through its clinic work.
Ask before trapping
Before trapping cats, check current HSNBA/TNR reservation instructions and city or county rules so you do not trap without a plan.
Before You Leave Home
Animal screenshot, photo ID, payment, landlord approval, leash/carrier, current pet vaccine records.
Recent photo, microchip number, collar/tag details, exact last-seen location, LostandFound@HSNBA.org email.
Safe containment, clear photos, found location, microchip scan route, city/county control number.
Appointment email, owner surrender form, spay/neuter proof, medical/behavior notes, fee.
Local New Braunfels Tips
City limit check
Before requesting pickup, decide whether the animal was found inside New Braunfels city limits or outside city limits within Comal County.
Storm and fireworks risk
HSNBA warns storms and fireworks are common lost-pet triggers. Keep pets safely indoors during thunderstorm and fireworks seasons.
Tag plus microchip
Collars and tags help fast public return; microchips help if the collar comes off.
Email photos
For lost/found help, send a picture, description, place and time to LostandFound@HSNBA.org.
No surprise gifts
HSNBA does not adopt animals as surprise gifts. Let the actual adopter choose the pet.
Hot weather safety
The city warns never to leave pets alone in vehicles and to avoid hot asphalt that can burn paw pads.
Copy/Paste Call Scripts
Adoption
Hi, I am interested in [pet name/ID]. Is this animal still available, and what should I bring for adoption today?Lost pet
Hi, my [dog/cat] is missing near [street/cross streets]. Description: [color/size/collar/tag/microchip]. Has a matching animal been brought to HSNBA?Found pet
Hi, I found a [dog/cat] near [exact location]. This is [inside city limits/outside city but in Comal County]. The animal is [safe/injured/aggressive]. Should I bring it in or request pickup?Surrender
Hi, I need to discuss surrendering my [dog/cat]. I have tried rehoming and need to know whether HSNBA has space, what fee applies, and which form I should complete.Map: Humane Society of the New Braunfels Area
Use this map for adoption, lost/found, microchip and shelter visits. For animal-control pickup or emergency concerns, call first.
Official New Braunfels Animal Links
The useful details are already summarized above. Use these official pages for live listings, forms, registration, and final verification.
New Braunfels Animal Shelter FAQ
What is the main animal shelter in New Braunfels?
The main shelter route covered here is Humane Society of the New Braunfels Area, also called HSNBA.
Where is Humane Society of the New Braunfels Area located?
HSNBA is located at 3353 Morningside Drive, New Braunfels, TX 78132.
What is the HSNBA phone number?
The HSNBA phone number is 830-629-5287.
What are New Braunfels animal shelter adoption hours?
HSNBA lists public hours as Monday-Friday from 10 a.m. to 5 p.m. and Saturday from 10 a.m. to 4 p.m. Sundays and holidays are closed to the public.
How much does it cost to adopt a dog from HSNBA?
HSNBA lists puppies under 6 months at $200, small dogs under 20 lbs at $200, and adult dogs over 6 months and over 20 lbs at $120.
How much does it cost to adopt a cat from HSNBA?
HSNBA lists kittens under 6 months at $100 and adult cats over 6 months at $50.
What is included in HSNBA adoption fees?
HSNBA says adoption fees include sterilization, age-appropriate vaccinations, a microchip, flea and tick treatment, and dewormers for common intestinal parasites.
Who do I call for Animal Welfare in New Braunfels city limits?
To report a City of New Braunfels animal concern, call the Animal Welfare & Rescue Division at 830-608-2183 or use the city’s online complaint form for non-emergency issues.
Is New Braunfels pet registration required?
Yes, if you live inside the city limits and have a dog or cat older than 4 months that has received a rabies vaccine. The city says there is no registration fee at this time, but registration is required by ordinance.
What should I do if I find a pet in New Braunfels?
If you found the pet inside New Braunfels city limits, HSNBA says to call 830-608-2183 if Animal Control is needed. If outside city limits but within Comal County, HSNBA lost/found guidance lists 830-885-4883. You can also bring the pet to a vet clinic or HSNBA for a free microchip scan and email details to LostandFound@HSNBA.org.
Animal Shelter Action Planner: Lost Pet, Found Pet, Adoption, Reclaim & Surrender Helper
Use this free tool to create a practical next-step plan before visiting or contacting an animal shelter, humane society, rescue, or animal control agency. It does not search a live shelter database, but it helps you prepare the right documents, questions, safety steps, and official-source searches.
Build a USA-wide shelter action plan
Select your situation and location. The tool will create a general action plan, search links, call questions, and a copyable checklist.
Lost pet recovery checklist
Check the steps you have completed. This helps you stay organized during the first urgent hours and days.
Found pet safety decision helper
Use this when you find a stray or loose pet and need a safe next step.
Adoption readiness checker
This helps adopters prepare before visiting a shelter or rescue. It is not a guarantee of approval.
Pet reclaim document checklist
If your pet may be at a shelter, prepare proof before visiting. Exact requirements and fees vary by agency.
Owner surrender preparation helper
Surrender rules vary. Many shelters require appointments, proof of residence, behavior/medical information, and may offer alternatives.
Animal control contact decision helper
Choose the situation and get a general USA-wide contact path. Local rules may differ.
Adoption and first-month budget planner
This is a planning guide, not a shelter fee database. Always confirm adoption fees and included services with the shelter.
Your generated shelter plan
Your action plan, search links, call script, checklist, or budget guide will appear here.
Start with the Planner tab
Select your state, city/county/ZIP, pet type, and goal. The tool will create a practical USA-wide shelter action plan.
Privacy note: this tool runs in your browser. It does not send your entries to animal-shelter.org.